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                          Value-Driven Strategies for the Streaming Age
                          Get the new guidebook from Vlocity: The 7 Business Benefits of Digital Transformation in Media and Entertainment. Discover key strategies to employ new business value in the digital age. Download the eBook.

                          The Secrets of How IBM Maintains AI Leadership
                          July 13, 2020
                          IBM is chasing two of the three technology areas that I think will change the world as we know it over the next two decades. The three technology changes that I'm watching are robotics, AI computing, and quantum computing. IBM's focus has been on AI and quantum computing. I got an update on their AI efforts last week, and they have moved the ball a lot over the last few months.
                          Mercedes + Nvidia Could Catch Tesla and Create a Truly Smart Car
                          July 6, 2020
                          Last month Mercedes and Nvidia announced a relationship. The potential for Mercedes and Nvidia to change the very nature of personal transportation is carried within this partnership. This combination could be magical, both in terms of creating a better alternative to Tesla, and a deeper relationship between you and the company providing your car as a service.
                          The Trail to the Platform
                          July 1, 2020
                          Some years ago, Marc Benioff told me he was not interested in developing back office apps that would compete with SAP and Oracle in the ERP and finance market. Many people, myself included, looked askance at that idea and wondered out loud how the company would continue to grow because, hey, there's front office and back office and nothing else right? Nope.
                          Tech Products That Make It Easier to Stay Home
                          June 15, 2020
                          Being locked up at home can drive people a little nuts. Several technology products have been particularly helpful while sheltering in place, making this semi-forced timeout feel less like a punishment and more like something I could endure. The Atmoph Window 2, for example, looks like a picture on your wall, but inside the frame is a connected 27-inch 4K display that is tied to remote cameras.
                          Rethinking Remote Education
                          June 8, 2020
                          In these trying times, kids have to deal with a lot of stuff they weren't prepared for: a significant loss of weeks of education, damaged GPAs, and no assurance they'll be going back in the fall. However, some schools were able to pivot because they already had implemented remote programs that were mature, easily implemented, and designed by teachers for teachers.
                          Jack Dorsey and the End of Twitter
                          June 1, 2020
                          I'm a member of what is likely a reasonably sizable informal group of people who trained to be a CEO but declined the job -- in my case, several times. So I don't envy the position that Twitter CEO Jack Dorsey is in as he tries to figure out a way to do the right thing concerning the spread of false information and defend his company against an attack by the designated leader of the free world.
                          CRM's K-Wave
                          May 26, 2020
                          These are extraordinary times, in case you haven't noticed. One of my contentions these days is that CRM is penetrating society to a point that it is taking on an outsized role -- the "CRMification" of society. In economics we often see a disruptive innovation climb a ladder as it becomes something that society needs, as well as wants, until it becomes essential.
                          Necessity May Give Us a Virtual Court System
                          May 25, 2020
                          One of the exciting things that came out of Microsoft Build was that the company has been working to create virtual court solutions. If done right, a virtual system could fix a lot of court-related problems. It would allow judges to work around their schedules better and give attorneys improved access to online resources. It also might provide a way for jurors to improve their understanding.
                          Work.com and the CRMification of Society
                          May 20, 2020
                          CRMification is the process by which the culture absorbs CRM technology, processes and techniques to achieve some kind of new utility for getting things done better, faster and cheaper. Today we should add safer too. Another way to state it is that CRM is a disruptive innovation in the culture. The next normal will have something to do with CRM.
                          4 Amazing Things Nvidia Showcased at Its Virtual GTC
                          May 18, 2020
                          Nvidia just held its GTC event, and of the virtual keynotes I've seen so far, CEO Jensen Huang's was the best. That's because the company made the decision to cut it into segments, mostly under 16 minutes, so viewers didn't have to watch things they weren't interested in. Also, Jensen mixed up the content between the speaker, videos and static images, so it was interesting to watch.
                          How to Stay Safe on the Internet, Part 4: Fighting the Power
                          May 15, 2020
                          Category 2 adversaries are nothing to sneeze at, but their resources are finite. If you armor up enough, they will give up, and move onto an easier comparable target. In confronting the threat of category 3, everything you have learned ratchets up to a whole new level of paranoia. Category 3 adversaries have functionally unlimited resources for pursuing top targets.
                          What's Going On With Oracle?
                          May 14, 2020
                          Oracle appears to be undergoing a kind of resurgence during the coronavirus crisis. Financial analysts are saying nice things about its ability to pay dividends even in tough times. Its technology, which always has been good, is seeing an interesting uptick. All of this is buffing the company's image after years of, yes-but responses from the market.
                          IBM's Strategic Approach to Diversity
                          May 11, 2020
                          IBM's outgoing CEO Ginni Rometty gave a compelling talk at IBM Think last week on how the company is fighting strategically for diversity. I know of only one other company, Cisco, that is taking a genuinely holistic, strategic view of the problem, resulting in a broad positive impact. The reason I can name only two companies is that most are taking a tactical approach.
                          Information Security: New Rules
                          May 8, 2020
                          Warren Buffet once said, "Only when the tide goes out do you discover who's been swimming naked." You can cover over a host of sins when times are good, but bad or unsafe practices will be exposed when times are rough. Time and experience have borne out the accuracy of this witticism in the financial arena -- and we're now seeing its applicability to the intersection of infosec and COVID-19.
                          3 Improvements the COVID-19 Pandemic May Force
                          May 4, 2020
                          The pandemic may force certain improvements but I'm not sure that it will, because political distractions are doing a rather good job of drawing our focus away from fixing things now. For instance, we should be ramping domestic manufacturing of PPEs and ventilators permanently to prepare for a likely huge fall spike in COVID-19 infections. Still, we aren't.
                          How to Stay Safe on the Internet, Part 3: Drive the Black Hatters Mad
                          May 1, 2020
                          Like conventional criminals, criminal hackers choose easy, lucrative targets. One group in the crosshairs is made up of companies that have data on millions of users, such as private sector entities with a Web presence. Why go after one user at a time when data is collected in one place? Criminal hackers also like to hunt small organizations that have modest capital but weak information security.
                          Cultural CRM-ization
                          April 29, 2020
                          You can reduce the story of CRM to a lot of things, especially its many component parts. Social networking, cloud computing and analytics are mentioned often. We don't need an exhaustive list, but if we stop there I think we miss a lot. To me CRM isn't about the parts, although like most people following the industry, I get a modicum of joy when a vendor adds something new to the toolbox.
                          Zoom Oracles Its Way to Center Stage
                          April 28, 2020
                          Oracle and Zoom just entered a deal that for once is more about technological audacity than about dollars -- a partnership to host Zoom on Oracle Cloud Infrastructure. In just a few months -- basically since the beginning of the novel coronavirus pandemic -- Zoom has seen demand for its service grow from about 10 million daily meeting participants to more than 300 million.
                          HP's COVID-19 Response: There Should Be an Award for This
                          April 27, 2020
                          Some of the troubling reports of corporate responses to COVID-19 include forced work in unsafe areas, not enough -- or any -- protection gear, massive layoffs and furloughs, and the sense that a critical mass of well-paid CEOs and politicians don't get that many people live paycheck to paycheck. There are exceptions though, and HP stands out, thanks to HR VP Tracy Keogh and CEO Enrique Lores.
                          How to Stay Safe on the Internet, Part 2: Take Canaries Into the Data Mine
                          April 24, 2020
                          More than any other factor, it is our asset that determines our adversary. For most of us, our asset is the corpus of sensitive personal details used for online transactions. This all comes down to how much data an adversary can glean from you, and how thoroughly it can analyze it. If your data passes through some software or hardware, its developer or maintainer enjoys some measure of control.
                          Contact Tracing With Salesforce
                          April 22, 2020
                          Contact tracing is a big job, like trying to drain an ocean with a teaspoon. It involves finding people who have been exposed to the coronavirus and testing them to determine if they are infected or are carriers. Public health officials then can take necessary steps to prevent the virus' spread. It's a perfect fit for CRM, and Salesforce's core technology is coming to the forefront.
                          Getting Back to Work: Could Intel's Bunny Suits Be in Our Post COVID-19 Future?
                          April 20, 2020
                          The reason governments had to shut down economies is that in the face of a pandemic, we could not tell who was sick and who was not. While widespread testing followed by a vaccine eventually will curb this virus, what about the next one? As we have seen, it takes months to develop tests and remedies for a new disease and more than a year to develop a vaccine.
                          How to Stay Safe on the Internet, Part 1
                          April 17, 2020
                          At this point, remarking that people now are more concerned about online privacy than ever before is not a novel observation. What's fascinating, though, is that interest in personal digital security has remained high since the issue exploded about seven years ago. In other words, instead of experiencing a short-lived spike, digital privacy awareness has been sustained. This is encouraging.
                          We're the Adults in the Room
                          April 15, 2020
                          The U.S. Postal Service recently has been battered by a decline in the number of packages it delivers, partly caused by the coronavirus situation. It reportedly is losing $2 billion each month and will be "illiquid" by Sept. 30. The USPS is chartered to do the hard and often unprofitable work no one else wants to do, but the White House has rejected talk of a bailout for the service.
                          How BlackBerry Could Make Voting From Smartphones Secure
                          April 13, 2020
                          Some states defaulted to mail-in ballots some time ago, and their elections are unconstrained by the pandemic. However, in many parts of the U.S. the prevailing attitude is that the Web lacks enough security for elections. That seems odd, given that we now use the Internet to manage our finances, our healthcare, our businesses, our travel -- and now our shopping, including for food.
                          Samsung Galaxy Chromebook: Is the Ultimate Chrome OS Platform Worth the Price?
                          April 7, 2020
                          The Samsung Galaxy Chromebook is now available to buy -- but the $999 price tag for its one-of-a-kind configuration may cause an internal struggle between want and need. Samsung introduced the high-end Chromebook early this year, positioning it as the flagship Chromebook to meet potential demand for a more useful and powerful multipurpose premium mobile device.
                          The Pandemic's Toll on Privacy Laws
                          April 6, 2020
                          Life as we knew it before the coronavirus is gone forever, and many changes will manifest in the pandemic's aftermath. How will it impact privacy laws around the globe? No one knows for sure, and we will not know until after the coronavirus is behind us. Cybercriminals long have been taking advantage of the Internet, and now the spread of COVID-19 has sped up their evil work.
                          Government COVID-19 Responses: 3 Massive Mistakes, 1 Huge Success
                          April 6, 2020
                          People don't trust their governments for a good reason. Governments lie to them regularly. In the ongoing COVID-19 event, we in the U.S. initially were told that there was little risk. The first 15 people who came to the U.S. with the virus soon would get well. We were advised to go about our day -- and many people did. They got on planes, departed for cruises, and went about their lives.
                          A Patchwork of Useful Things
                          April 4, 2020
                          Adobe just announced what it calls the first digital economy index. It seems like it's modeled after other indices usually kept by the federal government to measure economic output and consumption. The Adobe index captures only consumer consumption behavior though. Some of its insights include new shopping behavior, such as which products have become hot items or decreased in popularity over time.
                          Living in the COVID-19 World: TV Hosts Struggle at Home
                          March 30, 2020
                          While stuck at home, many of us are burning through online content very rapidly. One of the things that's become painfully apparent is that TV shows that typically have live audiences suddenly have become almost unwatchable. In the context of the COVID-19 virus and our sudden need to view events remotely, coming up with ways to make audiences feel engaged has never been more critical.
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